March 15, 2001 Advisor.com Is Self-Service Confusing Your Customers? A winning strategy isn't simply "help yourself." It's "let me help you help yourself."
February 2, 2001 press release Cardinal Consulting Evaluates TroubleTree and Praises for Flexibility and Efficiency of Use
January 9, 2001 TMCnet.com TroubleTree Software Lets Inbound Contact Center Agents Quickly Answer Common Queries
December 1, 2000 press release TroubleTree Software Introduces Missing Link Between FAQs and High-End Troubleshooting Systems