When it comes to providing self-help tools to your customers, simpler is better. Many customer support sites go overboard in their attempts to provide online help. Customers are faced with countless high-tech options when all they are looking for are quick and simple solutions. Inevitably, frustration rises and your customers, predictably, turn to the one thing that will comfort them—live assistance.
Copyright © 2005 CCT Group, Inc. All rights reserved. Patents pending. "TroubleTree" is a Service Mark of CCT Group, Inc.